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Hostgoza Corporation Premium Hosting Solution For Prosperity Service Level Guarantees

30 DAY MONEY BACK GUARANTEE

If, for any reason, you are dissatisfied with our hosting services, we will refund your hosting fees at any time during the first 30 days after you have signed up for an account with us. You can email us at billing@duoservers.com and receive full refund for your hosting plan within the 30-day money-back period.

Please, NOTE that domain name registrations are final and non-refundable. As changes are no longer allowed after a registration request is submitted, you should always check for correct spelling before purchasing a domain name.

SERVICE GUARANTEES

99.9% Network Uptime Guarantee
Hostgoza Corporation Premium Hosting Solution For Prosperity guarantees that your website(s) will be up and running at least 99.9% of the time during any 12-month period. This guarantee includes network and server uptime. However, we cannot be held responsible for upstream problems outside of our network and areas where Hostgoza Corporation Premium Hosting Solution For Prosperity has no direct influence, such as backbone provider failures, fiber-optic main line cuts, DNS or Registrar problems with subscribers’ domain names, routing problems between a client’s location and our data center. The uptime guarantee is also not applicable if the service interruption was caused by a natural or unnatural event that is not directly under the control (or jurisdiction) of Hostgoza Corporation Premium Hosting Solution For Prosperity. Hostgoza Corporation Premium Hosting Solution For Prosperity may temporarily deny or terminate the Service upon client’s failure to pay their charges at due time.

Hostgoza Corporation Premium Hosting Solution For Prosperity guarantees 99.9% network uptime and server stability. This, however, does not refer to problems stemming from:

a. Server Hardware Breakdown.

b. User error(s) or purposeful interruption(s) (e.g. if the client shuts his/her own server down, Hostgoza Corporation Premium Hosting Solution For Prosperity is not responsible for the downtime).

c. Failures due to software that is not explicitly supported by Hostgoza Corporation Premium Hosting Solution For Prosperity. Consequently, if a hardware crash provoked by the customer happens, Hostgoza Corporation Premium Hosting Solution For Prosperity has no responsibility for the resulting downtime.

Network Outages or Unexpected Downtime is any unplanned or unexpected interruption in the network availability due to hardware, software, network connectivity or data center problem, during which a 100% packet loss is experienced.

Scheduled Downtime is any scheduled interruption of the services for the purpose of network software/hardware upgrades, or replacement of any network equipment in order to be provided better service for the customers. Scheduled downtimes occur within pre-notified downtime periods, with as many warnings as possible sent via e-mail or posted in our news section minimum 24-hour in advance.

SUPPORT RESPONSE GUARANTEE

Hostgoza Corporation Premium Hosting Solution For Prosperity guarantees 24/7 support available 365 days per year. Support is available via our online Contact Us form, via our phone lines and live chat, and the web hosting control panel integrated ticketing system. Each ticket is replied to within no more than 60 minutes after it has been opened.

Dedicated 24/7 Support For All Customers

24/7 Ticketing support with 25 minutes average reply time

2 US tel. support lines are available from 4am to 8pm PST

An additional UK tel. support line is now available

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ALL OF YOUR HOSTING PACKAGES YOU ORDER WITH US ARE SPECIAL

1 .

MAXIMUM DATA PROTECTION AND UPTIME

We work smart to ensure maximum data protection and uptime for our customers' web sites, that is the reason why we have added a specially designed anti-DdoS device to protect our network from unfriendly outer attacks.

2.

FREE PREINSTALLED SCRIPTS

Each Best Web Hosting Packages comes with the following bonuses: Elefante Free Scripts allow you to easily install a blog, photo album, forum, e-commerce, portal, etc.
3 .

FREE MARKETING TOOL

Marketing Tools contain site popularity check, rss feeds and other useful accessories.
4 .

FREE SITE BUILDER

Our Best Web Hosting Packages also include Site Studio, which is an easy-to-use online website builder with over 140 personal & business templates. It saves your money on web design fees!
5 .

FREE DOMAIN NAME

A Free Domain Registration is available with every purchase or renewal of a Best Web Hosting Packages account.
6.
MULTI-LANGUAGE USER-FRIENDLY CONTROL PANEL
Our CP supports the following 9 languages: English, Spanish, German, French, Bulgarian, Russian, Ukrainian, Norwegian, Portuguese.
As a valued web Best Web Hosting Packages client of Hostgoza Corporation you will enjoy all the benefits of our state-of-the-art data center located in Fremont, California, and owned by the well-known US company Peer1 (formerly HostCentric), which also provides the physical environment necessary to keep the servers up and running 24 hours a day, 7 days a week.
7 .

FULLY REDUNDANT NETWORK

Our network architecture utilizes the Enterprise routing and switching engines from Juniper and Cisco. We utilize Juniper M20 routers as border routers, Cisco 6500 series switches in our distribution layer and Cisco 6500 switches in our aggregation layers, and Cisco 3500 and 2900 series switches at the customer layer. Our network is fully meshed and redundant with 9 backbone providers.

8 .

RELIABLE SEMICLUSTER TECHNOLOGY FOR MAXIMUM ONLINE STABLIITY
The reliability of our self-developed web Best Web Hosting Packages platform software is among our priority tasks and we are continuously investing intellectual efforts toward taking it to a full cluster server technology level. Being a step away from the desired final result, we are offering you a semi-cluster based Best Web Hosting Packages service with many advantages. This technology allows the separate services, such as DNS and e-mail, to be performed on independent servers, which ensures their increased stability.
9 .

PROVEN PLATFORM
Our platform has proven to be between 5 -10 times better than the one-server Best Web Hosting Packages platforms in terms of performance, usability and capacity.
10 .

FAST & RELIABLE NETWORK & SERVERS
We make no compromises with the quality of the hardware and therefore deliver maximum performance of our servers. We utilize very fast, top-quality custom-built servers, which are especially designed for our own in-house built Best Web Hosting Packages platform and control panel, and all are owned by us.
11.
PEER-1 in FREMONT, CA
The servers are co-located in one of the best data centers - , in the United States.

12.
NEXT GENERATION TECHNOLOGIES
If you want uncompromising website at Best Web Hosting Packages at affordable prices, which offers next-generation technologies, fast servers/connections & 24/7 knowledgeable and friendly customer support, then you've come to the right place!

13.
OPTIMAL ROUTE SELECTION
As a Tier 1 ISP, the owner of the data center where our servers are co-located, has established extensive public and private peering relationships. Peer points currently include the Pacific Bell NAP and the Palo Alto Internet Exchange. BGP4 is used for optimal route selection and automatic fail over.

14.

ABLE TO UPGRADE TO MORE ADVANCED PACKAGES
You can upgrade your Best Web Hosting Packages account to a more advanced one any time you want. In this case you will pay only the difference between the price of your current account and that of the advanced one according to the number of the remaining months to the expiration date of the current account.

15 .

CISCO POWERED NEWORK
The data center "Cisco Powered Network" relies on redundant Cisco 12000 series routers and 6500 series switches at its core, and can be made fully redundant all the way down to the servers.

16 .

SAVE MONEY
Save money by Hosting several websites for the price of one! The majority of the Best Web Hosting Packages companies make you pay for each hosted domain separately, which leads to a huge bill, especially if you own more domains.

17 .

99.9+% NETWORK UPTIME
Our skilled technicians keep up our server uptime to get us achieve 100% network uptime. Currently We have succeed to achieve 99.9% Uptime. We continue to keep it up to give you
18 .

TWO WAYS TO UPLOAD YOUR FILES
Our hosting service makes it easy to upload files to your website. If you are comfortable with command line Internet tools, you can use FTP to load your files. On the other hand, if you prefer a graphical user interface then just use our web based file manager. Either way, updating your web site will be a snap.
19 .

INSTANT ACCOUNT ACTIVATION - NO WAITING
When you decide to sign up for our hosting service, you will have instant account activation. There will be no waiting, and no delays. Just as soon as you are ready, your website will up and running and begin drawing visitors to your site, day in and day out, and you can start building your online business and start generating revenue.
20 .

IMULTIPLE EMAIL ACCOUNTS WITH SPAM FILTER

. Our hosting service offers you the ultimate convenience in email. Each person in your business can have their own email account or use a control panel to create new email accounts instantly. When traveling, just use or web mail feature, or create catch-all email accounts such as anything@domain.com which will capture all emails, even those with misspelled addresses. And our spam filter and SPF protection will reduce the junk mail.
21 .

ANYTIME MONEY BACK GUARANTEE IN 30 DAYS

. In case you are dissatisfied with our hosting expertise for some reason, we will give your money back within 30 days.
22 .

LARGE ENOUGH TO ANTICIPATE THOUSAND - EVEN MILLION OF MONTHLY TRAFFIC

. You can receive large amount of traffic and your site become popular.Our special hosting service can accommodate that need. It is free with Your best hosting order.
23 .

Multiply Phone Support

Use our multiple phone support avalaible for you as listed above.
24 .

UNDER ONE HOUR SUPPORT TIME

. Submit your ticket problem, and our support team will get to you with the effective answer.
25 .

PHP 4/5/6

Pick your choice of PHP 4/5/6 , our affordable web hosting packages support them all
26 .

LARGE ENOUGH TO STORE THOUSAND IMPORANT FILES

. You can store large amount of important files, pages, and documentation in hostgoza servers.It is up to 5000 MB disk space and Above. It is free with Your best hosting order.
27 .

ESTORE AND FORUM

. Install your forum, and start building your e-store. It s free with your hosting packages order.

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